Ask-a-Librarian
Ask-a-Librarian
This service provides prompt and comprehensive assistance to library users through online platforms such as Facebook Messenger, Gmail, and the CS Library website, as well as face-to-face interactions, addressing various inquiries related to library services, resources, and research needs.
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Who may avail?
All
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Requirements
For inquiries only: NONE
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Steps to follow (Client)
Online (Virtual Reference Service)
- Ask your inquiry/ies.
Location:
Online: Gmail (cslib@science.upd.edu.ph) or Social Media, or CS Institute Libraries’ Gmail accounts and Social Media.
- Receive response.
Location:
Online: Gmail (cslib@science.upd.edu.ph) or Social Media, or CS Institute Libraries’ Gmail accounts and Social Media
Face-to-face
- Ask your inquiry/ies.
Location:
Onsite: College of Science Library Information Section or Reference Section and/or Institute Libraries.
- Receive information.
Location:
Onsite: Onsite: CS Library Information, Circulation, or Reference Section, CS Library Bldg. Velasquez St.; and/or Institute Libraries, College of Science, National Science Complex, UP Diliman
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Steps to follow (Agency)
Online (Virtual Reference Service)
1.1. Receive inquiry/ies.
1.2. Check UP System database subscriptions, UPD print collections, and the CS Libraries collections or other online resources depending on the kind of inquiry.
1.3. Respond to the inquiry
- Update task tracker for statistics.
Face-to-face
1.1. Receive inquiry/ies.
1.2. Check UP System database subscriptions, UPD print collections, and the CS Libraries collections or other online resources depending on the kind of inquiry.
1.3. Provide the
information needed.
- Update task tracker for statistics.
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Processing Time
25 minutes
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Person Responsible
Information and Reference Personnel, College of Science Library
Library Coordinator, College of Science Institute Libraries
Institute Libraries
